Member Survey

"Working with you, for you"

Newington Credit Union Survey

Newington Credit Union wants to provide the finest financial service possible. Your comments and suggestion will help us reach that goal. We would be grateful if you would complete and return this survey by Friday 9 October 2009.

Gender:

What is your date of birth?:

How many years have you been a member of Newington Credit Union?:

How did you hear about Newington Credit Union?:

Why did you join Newington Credit Union?:

Which products/services have you used in Newington Credit Union to date?:

If Other please specify:

Are you satisfied with Newington Credit Union’s current products and services?:

If Other please explain:

Do you have a credit card?:

If so, do you clear your balance each month?:

Do you have a debit card?:

Have you borrowed from anyone else or any other organisation recently?:

If so, why?:

Which other, if any, products and services would you like to see offered by Newington Credit Union?:

If Other, please specify:

Our opening hours are:
Mon 9.30am-5.30pm
Tuesday 9.30am-7.00pm
Wed 9.30am-5.30pm
Thurs 9.30am-5.30pm
Fri 9.30am-5.30pm
Sat 9.30am-12noon

Do these hours suit your needs?:

If not please suggest alternatives.:

How do you conduct your business with Newington Credit Union? Tick Where Appropriate: *

How would you prefer to conduct your business with Newington Credit Union?:

Are you happy with Newington Credit Union’s premises?:

Please explain why:

Please rate your satisfaction level regarding the level of service you receive from Newington Credit Union under the following headings
1 = Excellent
2 = Very Good
3 = Good/Average
4 = Poor
5 = Very Poor

Informative Communications – letters, news, promotions etc:

Friendliness of staff:

Efficiency of:

Answering phone calls/emails:

Loan approval:

Courtesy of Staff:

Website information:

Confidentiality:

Speed of dealing with queues:

Are there any other service issues you wish to mention?:

Would you recommend Newington Credit Union to a non member?:

Please explain your choice:

Another credit union has a car draw three times a year for subscribing members. Would you be interested in participating in a ballot should Newington run such a scheme?:

Thank you for taking time to complete this survey. All answers will be treated in the strictest confidence and the results will be reported in our next newsletter. If you would like to be entered into our draw for £100 please provide details below

Account number:

Telephone number: